MADE IN USA

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• Frequently Asked Questions

Roll over the question to reveal its answer:

• Ordering Questions:
• How can I place an order? To place an order call us at 1-800-280-2019, chat with us using our LiveChat feature, or email / fax a completed quote form.
  
  You can get an accurate quote instantly on our homepage or by contacting us via phone, email or live chat.
• Can I order any quantity or only those listed? Although we have price breaks listed for quantities of 25, 100, 250, 500, 1000, 2500, 5000 and 10,000 you can actually order any amount of buttons that work for you providing you order at least our low minimum of 25 pieces. For example, if you wanted 1021 buttons you can order just 1021 and not be stuck choosing between 1000 and 2500!
• What payment methods do you accept? We accept payment through Visa, MasterCard, Discover or American Express credit cards as well as by Paypal, wire transfer or checks. In addition, we also accept purchase orders from government agencies, schools, hospitals and qualified organizations.
• What is the order process? What happens? After placing your order we prepare a mock up digital proof for you to preview your art and email it over to you for approval within 24 hours. You can make changes to this proof until you are satisfied or approve it immediately. Upon approval we print and ship your order for quick delivery. It's that simple!
• Do you accept Purchase Orders (P.O.s)? Yes, we do accept purchase orders (P.O.s) from government agencies, schools and hospitals without any credit application needed. Established organizations and businesses with good credit can also apply for terms and submit purchase orders to us. Please note, however, that because of the temporary nature of political campaigns election buttons must be paid via a credit card or other prepaid method.
• Do you ship to Canada? Other countries? Yes, our company has a long history of shipping orders to Canada and other nations and would be proud to sell you our quality Made in USA buttons. Since the homepage instant calculator is only set up to calculate U.S. orders we ask that you call us at 201-210-8700, email us or live chat with us to get pricing and to place your order.
• When will I receive my order? How long does it take? Normally orders ship within 5 business days after being placed and arrive depending on the UPS schedule from our factory. To get an accurate delivery date estimate you can use our homepage calculator or contact us. In addition, if you need your order sooner than our calculator quoted please feel free to call us as we do ship orders sooner at no additional charge when possible.


• Art Questions:
• How do I send my artwork to you? You can email us your artwork at art@buttonuniverse.com. Simply attach any files and instructions you may have and we will provide you with a free digital proof of the order within 24 hours by email prior to printing to ensure your complete satisfaction.
• What file format would you need the artwork in? Don't worry! We can accept any file format you have and will convert it to high resolution free of charge for you. However, if you have the choice Adobe Photoshop and Illustrator files or jpgs are the most preferred.
• Do I have to resize my artwork or can you do that? No, you don't have to resize your artwork. We can handle this for you. Simply let the hassle of ordering from other companies fade away and send us whatever you have and we will take care of it all for you.
• What if I need help with my artwork? If you need help with your artwork please contact us by phone, live chat or email. We are more than happy to assist you with artwork help, including free graphic design.
• What if I don't have artwork? Can you create it? Yes, if you don't have any art simply let us know what you want the buttons to look like and we will provide you with free graphic design and free digital proofs to preview before printing your buttons!
• Can I place an order with several different artworks? Yes, if you want to get the savings from ordering a certain number of buttons but have multiple artworks to put on them, don't despair. We will honor the better pricing and do your order for you at no extra charge. Simply mention it when ordering.
• How many colors can I print? Let your creative juices run wild knowing your budget isn't being compromised! Print an unlimited number of colors without extra costs as we have recently did away with per color costs on our button printing thanks to technological improvements.
• Do you have a setup charge? No! While some competitors charge up to $30-50 to setup your button order we waive set up charges for each and every button order we produce saving you significant amounts of money.
• Will I receive a proof to approve before hand? Yes, in order to ensure your complete satisfaction we provide free digital proofs of all orders within 24 hours after placing with free unlimited changes and graphic design included. You don't have to worry about being surprised (or shocked) with what you are going to receive anymore!


• General Questions:
• Why should I pick ButtonUniverse? In business approximately 10 years our company has built a reputation for service and the know-how to get even the most demanding orders done reliably. With the best pricing anywhere and quality buttons made on site in our New Jersey facility the question is really why SHOULDN'T I pick ButtonUniverse?
• Are you a member of the BBB? Yes, ButtonUniverse is a brand of BLUETRACK, Inc. which is proudly a member of the BBB in Northern New Jersey. We comply with and fully agree to following all BBB terms, laws and ethical treatment of our customers, vendors, employees and the community.
• Does ButtonUniverse work with ASI distributors? While our primary business is selling direct to customers we also welcome ASI distributors to contact us to buy products for their extensive customer base.
• Do you sell more than just buttons? Yes, as a brand of the marketing firm BLUETRACK, Inc. we can offer you excellent pricing on other great promotional products, including stress balls, pens, mugs, bags and over 10,000 other items. In addition, our full service design brand Meadowlands Studios can provide discounted web and graphic design services should you need it for this or any other project.
• Who do I contact with Media questions? For Media related questions please call us at 1-800-280-2019.